| Sampling Factors: |
Location (Not Relevant: Common processes are used within all development projects and within service basic units. Statistical analysis with hypothesis testing included in the appraisal plan shows no difference due to location for either DEV or SVC)
Customer: Although not relevant, the Sponsor asked that customers be divided into two groups to increase the sampling rate
Size (Not Relevant: not relevant based on statistical analysis)
Organizational Structure: In Development, one business unit was identified as being statistically different in key performance objectives
Type of Work: Development, maintenance, and testing (auto and manual) in development, and BPO, CSS, and managed services in SVC
DEV or SVC: Factor added to separate DEV and SVC basic units for sampling analysis |
| Subgroups: |
Dev Group 1: Development projects in customer group 1
628 People, 29 Basic Units
– Group 1
– Development
– Not P&ES
– DEV
Dev Group 2: Development projects in customer group 2
143 People, 8 Basic Units
– DEV
– Not P&ES
– Development
– Group 2
P&ES Dev: development projects in the P&ES business unit
342 People, 19 Basic Units
– Development
– DEV
– P&ES
Maint Group 1: Maintenance projects in customer group 1
1362 People, 75 Basic Units
– DEV
– Maintenance projects
– Group 1
Maint Group 2: Maintenance projects in Customer Group 2
1429 People, 91 Basic Units
– Group 2
– Maintenance projects
– DEV
Release Based Maint: Maintenance projects doing maintenance on a release basis
131 People, 9 Basic Units
– DEV
– Release Based Maintenance
Production Support: projects doing production support that includes product maintenance
734 People, 65 Basic Units
– Product Support
– DEV
ERP: Projects doing ERP Implementation
96 People, 4 Basic Units
– DEV
– ERP
Testing B&I Manual: Projects developing manual teats in the B&I business unit
360 People, 22 Basic Units
– Testing B&I
– DEV
– Testing Manual
Testing others Manual: Projects doing manual test development not in the B&I business unit
186 People, 15 Basic Units
– Testing Manual
– DEV
– Testing not B&I
Testing B&I Auto: Projects doing automated testing in the B&I Business Unit
497 People, 9 Basic Units
– Testing B&I
– DEV
– Testing Automated
Testing others Auto: Projects developing automated tests not in the B&I Business Unit
396 People, 8 Basic Units
– Testing Automated
– DEV
– Testing not B&I
Back Office Group 1: Basic units doing Back Office work in customer Group 1
1329 People, 24 Basic Units
– Back Office
– SVC
– Group 1
Back Office Group 2: Basic units doing Back Office work in customer Group 2
1116 People, 38 Basic Units
– Group 2
– SVC
– Back Office
CSS: Basic units providing Customer Support Services
241 People, 7 Basic Units
– CSS
– SVC
IMS Group 1: Basic units providing managed services to customer group 1
278 People, 4 Basic Units
– SVC
– Group 1
– IMS Managed Services
IMS Group 2: Basic units providing Managed services to Customer Group 2
362 People, 18 Basic Units
– IMS Managed Services
– Group 2
– SVC
IMS Support Group 1: Basic units providing support services to customers in Group 1
262 People, 1 Basic Units
– SVC
– Group 1
– IMS Support
IMS Support Group 2: Basic units providing support services to customer group 2
199 People, 15 Basic Units
– IMS Support
– Group 2
– SVC |