| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Management Consulting and IT Service Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of service activities are carried out: (1) Software Solutions Service (2) IT Service. |
| Sampling Factor Values: |
Software Solutions Service (Type of Work): The nature of work is to provide design, development, implementation and maintenance of Software Solutions to customers.
IT Service (Type of Work): The nature of work is to provide IT Service to customers. |
| Subgroups: |
Software Solutions Service: The nature of work is to provide design, development, implementation and maintenance of Software Solutions to customers.
4 People, 1 Basic Units
– Software Solutions Service
IT Service: The nature of work is to provide IT Service to customers.
40 People, 4 Basic Units
– IT Service |