| Sampling Factors: |
Location (Not Relevant: The headquarter is in Beijing, and they also have offices in Qingdao, Shanghai, Shanxi and Chengdu, but the location does not affect the development of the software products or processes implemented.)
Customer: Customer is relevant. The work is done differently depending on the customers. The processes are implemented differently depending on the different types of customers.
Size (Not Relevant: All projects are of a similar, relatively small size and size is not used as a discriminating factor in process selection.)
Organizational Structure (Not Relevant: The organizational structure does not affect the development of the software products or processes implemented.)
Type of Work (Not Relevant: They have development project and maintenance project, but the maintenance projects are excluded from the OU, so the type of work is not used as a discriminating factor in process selection.) |
| Sampling Factor Values: |
Internal (Customer): Internal means the projects are researched and developed independently, and the work is performed differently and the processes are implemented specifically for internal products for Global Tone.
External (Customer): External means the projects are researched and developed and based on Global Tone’s existing products, processes and the customer”s requirements. The work is performed differently and the processes are implemented specifically for external customers. |
| Subgroups: |
SG1: SG1 can be considered as software products independent research and development group.
56 People, 3 Basic Units
– Internal
SG2: SG2 can be considered as software projects implementation group.
48 People, 3 Basic Units
– External |