| Sampling Factors: |
Location (Not Relevant: The same process is followed at all locations)
Customer (Not Relevant: All projects / services are required to follow the same process irrespective of customer)
Size (Not Relevant: All projects / services are required to follow the same process irrespective of size)
Organizational Structure: There may be some differences in the two business units – Application Development and AMS
Type of Work: Different project types – development, service |
| Sampling Factor Values: |
Dev (Organizational Structure): Application Development Group
AMS (Organizational Structure): Application Managed Services
Development (Type of Work): Software development project
Service (Type of Work): Service project |
| Subgroups: |
Dev Development: Software Development projects by the Application Development Group
20 People, 2 Basic Units
– Dev
– Development
AMS Service: Service project by the Application Managed Services group
49 People, 4 Basic Units
– Service
– AMS |