| Sampling Factors: |
Location (Not Relevant: One location National University Science Park Henan Province)
Customer: Government versus Commercial
Size (Not Relevant: The same process is used whatever is the project size)
Organizational Structure: 2 Departments DI for Government project vs DII for Commercial projects
Type of Work: The standard process is customized according to the type of customer |
| Sampling Factor Values: |
Government (Customer): Governmental Organization Customers
Commercial (Customer): Commercial Customers
DI (Organizational Structure): Government projects
DII (Organizational Structure): Commercial Projects
Gridded (Type of Work): Suited to a new management method of the government
Customized (Type of Work): Suited to new range of non-governmental customers |
| Subgroups: |
Government: Process dedicated to Gridded type of projects.
55 People, 9 Basic Units
– Government
– Gridded
– DI
Commercial: non-gouvrnmental customers
33 People, 8 Basic Units
– DII
– Customized
– Commercial |