National Government Services, Incorporated-2016-CMMI3

cmmirz

10年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Work is done in primarily two locations with some work at home staff, however the process is not dependent on location.) Customer (Not Relevant: There is only one type of customer.) Size (Not Relevant: Size does not impact the process.) Organizational Structure (Not Relevant: The organization structure does not impact process.) Type of Work: There are two types of work that use different processes Technical Support and Help Desk/Customer Support.
Sampling Factor Values:	Technical Support (Type of Work): Support for the M2 application including deployments, daily monitoring, and performing health checks. Help Desk (Type of Work): Provides help desk support and enrollment.
Subgroups:	Technical Support: Support for the M2 application including deployments, daily monitoring, and performing health checks. 8 People, 1 Basic Units – Technical Support Help Desk: Provides help desk support and enrollment. 8 People, 1 Basic Units – Help Desk