| Sampling Factors: |
Location (Not Relevant: All the work is performed in one location in Xalapa, Veracruz with support of IT-Infraestructure team located in Mexico DF)
Customer: The requirements elicitation process depend on the origin of the needs: external (federal laws or customer specification) or internal (stated by Customer Service)
Size (Not Relevant: The methods used do not depend on the size of the projects)
Organizational Structure (Not Relevant: Small organization, with one only unit where projects are conducted)
Type of Work (Not Relevant: One only type of activity: software development projects) |
| Sampling Factor Values: |
External (Customer): Requirements coming from external sources, such as federal laws or customer needs
Internal (Customer): Requirements coming from internal areas, such as Customer Service, with proposals for products improvement |
| Subgroups: |
SG1: External customer, with requirements coming from external sources, such as federal laws or customer needs
6 People, 2 Basic Units
– External
SG2: Internal customer, with requirements coming from internal areas, such as Customer Service, with proposals for products improvement
3 People, 1 Basic Units
– Internal |