| Sampling Factors: |
Location (Not Relevant: All projects are located in Tianjin offices)
Customer: Projects in scope are for two classes of customer – Banks, or in-house development.
Size (Not Relevant: All projects fall within a narrow size range.)
Organizational Structure (Not Relevant: All projects are in the same organizational unit.)
Type of Work: Projects are of two classes – Development or Maintenance / enhancement. |
| Sampling Factor Values: |
Bank (Customer): Customeers from the banking industry
In-house (Customer): In-house development within the company.
Development (Type of Work): Development of new systems for customer or market.
Maintenance / Enhancement (Type of Work): Maintenance, enhancement or optimisation of existing systems, responding to customer requests or market needs. |
| Subgroups: |
Dev – Bank: Development projects for banking customers
31 People, 3 Basic Units
– Bank
– Development
Dev – In-house: Development projects for customers within the organization.
10 People, 1 Basic Units
– Development
– In-house
Maintenance – In-house: Maintenance / enhancement projects for customers within the organization.
18 People, 2 Basic Units
– In-house
– Maintenance / Enhancement |