| Sampling Factors: |
Location (Not Relevant: There is only one location)
Customer (Not Relevant: There is no process distinctions made based on the customers.)
Size (Not Relevant: There is no process distinctions made based on the size of development.)
Organizational Structure (Not Relevant: The organization structure is very simple, they share one management team, they use the same standard process, there is no process distictions based on the organization structure.)
Type of Work: The type of works are categorized as product development and product support |
| Sampling Factor Values: |
DEV (Type of Work): The type of work is developing product for customers.
SUP (Type of Work): The type of work is supporting product for customers. |
| Subgroups: |
Team #1: This team develops applications for customers.
48 People, 6 Basic Units
– DEV
Team #2: This team provides product supporting service for customers.
18 People, 2 Basic Units
– SUP |