| Sampling Factors: |
Location: Under this factor it can be distinguished the projects in the CS Lyon that have teams located at the centre only or with another Sopra site acting as “nearshore”
Customer (Not Relevant: Customer only forces to use some facilities but the processes remain the same.)
Size (Not Relevant: basic unit size has no effect in the way the activities are performed)
Organizational Structure (Not Relevant: All basic are performed by a single organizational structure)
Type of Work: It can be distinguished as “recurrent activity”, which are activities performed within periodical contract with customers (including maintaining customer functionalities, technical assistances, R&D activities), or “fixed price”, which are activities dedicated to develop completely new solutions or large enhancements which area treated as single projects. |
| Sampling Factor Values: |
Local (Location): teams located at the centr de services
Local+Offshore (Location): teams located at the centre and other centre acting as “nearshore”
TMA (Type of Work): Tierce Maintenance Application, for recurrent activity
Project (Type of Work): fixed price activities |
| Subgroups: |
G1: projects implemented only with local forces
52 People, 2 Basic Units
– Local
– Project
G2: TMAs implemented only with local forces
49 People, 3 Basic Units
– Local
– TMA
G3: TMAs implemented with local and offshore forces
55 People, 4 Basic Units
– TMA
– Local+Offshore |