| Sampling Factors: |
Location (Not Relevant: Both development work and operations is performed at MIB’s offices in Braintree, MA. Location does not impact the way work is performed)
Customer (Not Relevant: MIB provides services to its owners. The way work is performed is not impacted by which owner/customer is using the service.)
Size (Not Relevant: All development projects use the same processes with appropriate tailoring. Although work groups in Operations are of different sizes, size itself does not dictate the way work is performed)
Organizational Structure (Not Relevant: In the development domain all projects are lead by a PMO-certified project leader with project team members form The two groups in operations have different responsibilities and therefore perform different types of work. For Operations this factor is identical to the next one)
Type of Work: In the development domain all projects work on software, even if it is updating web pages. As described above the two groups in Operations have different though related responsibilities and therefore different perform work differently. |
| Sampling Factor Values: |
development (Type of Work): software related development work
help desk (Type of Work): 24/7 365 help desk support and computer operations
Data Quality (Type of Work): Ensure data quality and integrity. Provide production services |
| Subgroups: |
DEV: software related development work managed by PMO authorized project mangers
17 People, 4 Basic Units
– development
SVC-1: TSC and Computer Operations
12 People, 2 Basic Units
– help desk
SVC-2: Product Services and Data Quality
8 People, 2 Basic Units
– Data Quality |