| Sampling Factors: |
Location: Services are delivered in two locations: Spain and Portugal.
Customer (Not Relevant: Due to the customer determine the agreement this factor is subsumed by the “Type of work” factor.)
Size (Not Relevant: The process are applied in the same way regardless the team size or the project/service scope.)
Organizational Structure (Not Relevant: All projects / services are working under the same organization and management structure.)
Type of Work: there are two type of activities: maintenance and development activities. Maintenance activities are managed under service level agreements and development activities are managed under project-type frameworks. |
| Sampling Factor Values: |
Spain (Location): Services performed from Spain
Portugal (Location): Services performed in Portugal
Maintenance (Type of Work): This type of service is dedicated to maintain the functionality of the customers applications (Evolutive, Perfective and Corrective, User Support)
Project (Type of Work): This type of service is dedicated to develop new functionalities to customers |
| Subgroups: |
G1: Maintenance contracts managed in Portugal
273 People, 15 Basic Units
– Portugal
– Maintenance
G2: Maintenance contracts managed in Spain
142 People, 4 Basic Units
– Maintenance
– Spain
G3: Projects managed in Portugal
12 People, 2 Basic Units
– Project
– Portugal |