| Sampling Factors: |
Location (Not Relevant: Team members delivering services can be based across the multiple locations)
Customer (Not Relevant: Currently all services are delivered for the same customer (UHC))
Size (Not Relevant: There are not variations in work due to any size related parameter)
Organizational Structure: Projects are distributed under 2 portfolios
Type of Work: Two different type of Applications are supported by SSS |
| Sampling Factor Values: |
CAS & CCTS (Organizational Structure): Services delivered for Projects grouped in the Core Administration Systems (CAS) & Constituent and Clinical Technology Services (CCTS) portfolio
FEAD (Organizational Structure): Services delivered for Projects grouped in the Financial and Enterprise Domain (FEAD) portfolio
Cashflow (Type of Work): Applications that are involved in the process of Settlement of claims directly / indirectly using HIPAA / EDI Transactions leading to cash transactions
Healthcare (Type of Work): Applications that aids in delivery of health care services to providers, member and payers |
| Subgroups: |
CAS & CCTS Cashflow Projects: SSS projects for Cashflow applications in CAS & CCTS portfolio
27 People, 3 Basic Units
– CAS & CCTS
– Cashflow
CAS & CCTS Healthcare Projects: SSS projects for Healthcare applications in CAS & CCTS portfolio
399 People, 28 Basic Units
– Healthcare
– CAS & CCTS
FEAD Cashflow Projects: SSS projects for Cashflow applications in FEAD portfolio
14 People, 2 Basic Units
– FEAD
– Cashflow
FEAD Healthcare Projects: SSS projects for Healthcare applications in FEAD portfolio
40 People, 3 Basic Units
– Healthcare
– FEAD |