| Sampling Factors: |
Location (Not Relevant: The scope of appraisal is only Pune location)
Customer (Not Relevant: The QMS processes are established at organizational level and processes are not differentiating with customer.)
Size (Not Relevant: The QMS processes does not vary and different for different size of the projects.)
Organizational Structure (Not Relevant: TDG has two business units 1. Business Application Services and 2. Government and Product Services. All development, support and maintenance projects are executed in both business units QMS processes are implemented across projects. So this factor is not impacting for the project selection. Following functions/activities are carried out at organizational Level. – Software Engineering Process Group (SEPG) & Technology Cell – Software Quality Assurance (SQA) – Training (OT))
Type of Work: Software development using Waterfall and Agile lifecycle and Service Delivery work using IS, BPO and CTLS PS lifecycle are considered in scope of appraisal. QMS processes are different for Software development and Service delivery.
Lifecycle: Projects are executed using Waterfall, Agile & Service Delivery-IS, BPO, CTLS PS life cycles. Separate processes are defined for all lifecycles. Since sets of processes are different for waterfall, Agile & Service Delivery-IS, BPO, CTLS, this factor is considered for the sampling factor. |
| Sampling Factor Values: |
Software Development (Type of Work): Software Development projects are considered
Service Delivery (Type of Work): Service Delivery projects are considered
Waterfall (Lifecycle): Waterfall lifecycle projects are considered
Agile (Lifecycle): Agile lifecycle projects are considered
IS (Lifecycle): Internal Services lifecycle projects are considered
BPO (Lifecycle): BPO lifecycle projects are considered
CTLS PS (Lifecycle): CTLS PS lifecycle projects are considered |
| Subgroups: |
G1: The phases in Waterfall model are: Requirements Analysis, Software Design, Coding and Testing & Maintenance. In a waterfall model, each phase must be completed in its entirety before the next phase can begin.
8 People, 2 Basic Units
– Software Development
– Waterfall
G2: Agile methods break tasks into small increments with minimal planning. Iterations are short time frames (time boxes) that typically last fort two weeks.
22 People, 2 Basic Units
– Agile
– Software Development
G3: The Infrastructure Service is the nerve center for business IT, which plays a critical role in ensuring reliability, availability and the continuity of IT services in TDG.
22 People, 1 Basic Units
– Service Delivery
– IS
G4: Invoice is generated based on the details captured in system for CTLS to send it to their clients.
37 People, 1 Basic Units
– BPO
– Service Delivery
G5: The CTLS Production Support Teams maintain the product functionality that has successfully migrated to the production environment.
22 People, 1 Basic Units
– Service Delivery
– CTLS PS |