| Sampling Factors: |
Location (Not Relevant: Not Relevant: even though there are customers outside Costa Rica, FISERV Costa Rica is performing the organizational process the same way no matter where the requirement comes.)
Customer (Not Relevant: Not Relevant: Almost all the customers are banking institutions outside Costa Rica; FISERV Costa Rica is performing the organizational process the same way.)
Size: Relevant: Small, Medium, Large Projects, measured by estimated effort.
Organizational Structure (Not Relevant: Not Relevant: Complex organization however each business unit follows the organizational process.)
Type of Work: Relevant: Two different types of software initiatives: Support, New Developments & Enhancements.
Methodology: Relevant: Three different methodologies are used in FISERV Costa Rica: Agile Scrum, Agile RUP, Waterfall |
| Sampling Factor Values: |
Medium (Size): Less than 180 man hours
Large (Size): More than 180 man hours
Support (Type of Work): Software Maintenance
New Developments & Enhancements (Type of Work): New software Developments & Enhancements
Agile Scrum (Methodology): Projects using Agile SCRUM Methodology
Waterfall (Methodology): Projects using Waterfall Methodology |
| Subgroups: |
DEV Agile Large: New software developments using Agile methodologies, Large size projects
26 People, 5 Basic Units
– Large
– New Developments & Enhancements
– Agile Scrum
Sup W M: Support projects Waterfall methodology Medium Size
5 People, 2 Basic Units
– Waterfall
– Support
– Medium
Sup Agile M: Support and enhancements projects using agile methodology, Medium size
15 People, 3 Basic Units
– Medium
– Support
– Agile Scrum
DEV W Large: New development projects Waterfall methodology, Large size
11 People, 4 Basic Units
– Waterfall
– New Developments & Enhancements
– Large |