| Sampling Factors: |
Location (Not Relevant: Only one location in Dongguan)
Customer: Two types of customers, Government and Commercial customers
Size (Not Relevant: Same process for all sizes, no differences in project size)
Organizational Structure (Not Relevant: All projects working in the same department structure, small OU)
Type of Work (Not Relevant: No differences in way of working) |
| Sampling Factor Values: |
Government Customer (Customer): Government Customer
Commercial Customer (Customer): Commercial Customer |
| Subgroups: |
Commercial Customer: Commercial Customer
8 People, 2 Basic Units
– Commercial Customer
Government Customer: Government Customer
11 People, 3 Basic Units
– Government Customer |