| Sampling Factors: |
Location (Not Relevant: Basic unit location has no effect in the way the activities are performed as they are performed in one single location)
Customer (Not Relevant: Although there are different needs according to the customers, internally the customer requests are managed in the same way, so we can consider this factor has no influence in the way the activities are performed.)
Size (Not Relevant: The size is not affecting the way the processes are applied. All projects are managed in the same way independent on the estimated effort to implement them)
Organizational Structure (Not Relevant: here no different Development Groups within the IT Department)
Type of Work: There are two types: one for project operational management needs and the other for family broadband agent maintenance management needs |
| Sampling Factor Values: |
OM needs (Type of Work): Project operational management needs
CMM needs (Type of Work): Family broadband agent maintenance management needs |
| Subgroups: |
G1: Project operational management needs
10 People, 3 Basic Units
– OM needs
G2: Projects for family broadband agent maintenance management needs
8 People, 2 Basic Units
– CMM needs |