| Sampling Factors: |
Location (Not Relevant: All projects are developed in same office in ZhongShan, Guangdong)
Customer (Not Relevant: The customer does not have a significant influence on how processes are implemented or performed within the organizational unit. The customers are of the same kind of customer: Educational customers)
Size (Not Relevant: Organization use similar size in all the projects)
Organizational Structure (Not Relevant: For developing the projects are using the same organizational structure: Development Department at ZhongShan headquarters)
Type of Work: It depends on the result of the work: new products or changes in current products |
| Sampling Factor Values: |
Develop (Type of Work): Organization develops a new educational product
Upgrade (Type of Work): Make changes or add new features on an existing product |
| Subgroups: |
S1 New Products: Development of new products for one or more customers
24 People, 2 Basic Units
– Develop
S2 Upgrade of Products: Changes or upgrades (new versions) of existing educational products
13 People, 1 Basic Units
– Upgrade |