| Sampling Factors: |
Location (Not Relevant: No effect. Projects and support groups at same location in Guangzhou)
Customer (Not Relevant: The products are developed as generic items. Currently no customer differentiation occurs.)
Size (Not Relevant: All small sized projects and no process differentiation occurs on the basis of size)
Organizational Structure (Not Relevant: All projects are conducted within the one department (R&D Department). There is no impact from organisational structure on project differentiation)
Type of Work: Technical Management and Call Centre applications |
| Sampling Factor Values: |
Technical Management (Type of Work): Technical Management applications
Call Centre (Type of Work): Call Centre applications |
| Subgroups: |
Call Centre: Call Centre applications
5 People, 1 Basic Units
– Call Centre
Technical Management: Technical Management applications
13 People, 2 Basic Units
– Technical Management |