| Sampling Factors: |
Location (Not Relevant: The OU is only located in Guangzhou)
Customer: Customers are divided into internal customers (Maintenance Technology Department) and external customers.
Size (Not Relevant: All projects are medium size (between 25 person-months and 50 person-months))
Organizational Structure (Not Relevant: All projects are within R&D Department.)
Type of Work (Not Relevant: The development of information management system.) |
| Sampling Factor Values: |
Internal Customer (Customer): The customer is internal – Maintenance Technology Department of the company.
External Customer (Customer): The customers are external. |
| Subgroups: |
Internal Customer Project (ICP): The development of information management systems for internal customer- Maintenance Technology Department of the company.
11 People, 2 Basic Units
– Internal Customer
External Customer Project (ECP): The development of information management systems for external customers in the communications field.
18 People, 3 Basic Units
– External Customer |