| Sampling Factors: |
Location (Not Relevant: Location has no effect in the way that the activities are performed in the organization due that they are performed in one single location at the Organization at Central Offices in Guangzhou , China))
Customer: There are two main types of customer that influences the way of work with the processes, Business Customers and Governmental Customers
Size (Not Relevant: Most of the projects are small and medium projects with no relevant influence in the way the process are used within the organization))
Organizational Structure (Not Relevant: The organizational Unit is a small organization under a unique general manager where Organizational Structure do not impact on how work is performed)
Type of Work: There are 2 different lifecycle models used in the organizational unit: Waterfall and Iterative, and project works with some variants in terms of these 2 lifecycle models |
| Sampling Factor Values: |
Business customers (Customer): Project requirements come from the business field
Government customers (Customer): Project requirements come from the field of government administration
New Software Developments (Type of Work): Projects that are new requirements and per se there are new software developments following a complete software life cycle
Software Maintenances (Type of Work): Projects that mainly are software maintenance to an already existing system |
| Subgroups: |
Government & Maintenances: Project requirements come from the field of government administration and that mainly are software maintenance to an already existing system
16 People, 3 Basic Units
– Government customers
– Software Maintenances
Business & New Developments: Project requirements come from the business field & that are new requirements and per there are new software developments following a complete software life cycle
12 People, 2 Basic Units
– Business customers
– New Software Developments |