| Sampling Factors: |
Location (Not Relevant: Not relevant. Single location is in scope)
Customer (Not Relevant: Not relevant. Similar processes are expected to be followed for all customers.)
Size (Not Relevant: Not relevant. All projects are medium size projects)
Organizational Structure (Not Relevant: Not relevant. All projects are from the technology department)
Type of Work: There are mainly two types of work – New development and Maintenance and this has a bearing on the processes implemented. |
| Sampling Factor Values: |
G1: Maintenance (Type of Work): Maintenance work on existing products
G2: New Development (Type of Work): New development work |
| Subgroups: |
G1: Maintenance: Maintenance work
12 People, 2 Basic Units
– G1: Maintenance
G2: New Development: New Development
8 People, 1 Basic Units
– G2: New Development |