| Sampling Factors: |
Location (Not Relevant: Basic unit location has no effect in the way the activities are performed as they are performed in one single location)
Customer (Not Relevant: Although there are different needs according to the customers, internally the customer requests are managed in the same way, so we can consider this factor has no influence in the way the activities are performed.)
Size (Not Relevant: The size is not affecting the way the processes are applied. All projects are managed in the same way independent on the estimated effort to implement them. All projects in scope are similar size and the differences do not imply process differences)
Organizational Structure: Different Development Groups within the R&D Department
Type of Work (Not Relevant: For all customers the same activity is performed (development)) |
| Sampling Factor Values: |
Office management (Organizational Structure): Development Group responsible for office management sw applications
ERP management (Organizational Structure): Development Group responsible for ERP management sw applications
Data management (Organizational Structure): Development Group responsible for electronic records management sw applications |
| Subgroups: |
DEV Group -Office management: Projects developed by the Office Management Development Group
16 People, 4 Basic Units
– Office management
DEV Group -ERP management: Projects developed by the ERP Management Development Group
13 People, 3 Basic Units
– ERP management
DEV Group -Data management: Projects developed by Data Management Develoment Group
10 People, 2 Basic Units
– Data management |