| Sampling Factors: |
Location (Not Relevant: One Location)
Customer (Not Relevant: Same Process for all customers)
Size (Not Relevant: Around the same size between 6 to 8 people)
Organizational Structure (Not Relevant: All projects are hosted the R&D Dpt)
Type of Work: New Development versus Maintenance & Upgrade |
| Sampling Factor Values: |
DEV (Type of Work): New Development
UPG (Type of Work): Upgrade and/or Curative Maintenance |
| Subgroups: |
DEV: New Developments
12 People, 2 Basic Units
– DEV
UPG: Upgrade and Maintenance
38 People, 6 Basic Units
– UPG |