| Sampling Factors: |
Location (Not Relevant: Not Relevant.-All of the software development is located in Hangzhou City in this OU.)
Customer: Yes.-The OU has two basic types of customer: Internal customers and external customer projects. Feasibility analysis of the products for internal customers is needed; Work related to pre-sales are needed for external customers. The processes of Internal customer projects are different from those of external customers projects. The processes of RD, REQM and VAL might be differed.
Size (Not Relevant: Not Relevant.-Same process for all process implementation is no difference for project size,and all the team size is less than 15 people.)
Organizational Structure (Not Relevant: Not Relevant.-Only R&D Center is related to software development.)
Type of Work (Not Relevant: Not Relevnt.-All the product developed by R&D Center ,so there is no influence on the process implementation.) |
| Sampling Factor Values: |
Internal customer (Customer): Developing products that support internal departments
External customer (Customer): Developing a solution according to specific contract with customers |
| Subgroups: |
Customer 1: Internal customer
25 People, 2 Basic Units
– Internal customer
Customer 2: External customer
70 People, 7 Basic Units
– External customer |