| Sampling Factors: |
Location (Not Relevant: All development is done in Hangzhou using the same set of processes.)
Customer (Not Relevant: All customers are local government agencies; processes aren”t different for different customers.)
Size (Not Relevant: Projects are all relatively small size and don”t use different processes based on their size.)
Organizational Structure (Not Relevant: All work is done in the R&D Center using the same processes.)
Type of Work: New development projects and upgrade projects have some different processes. |
| Sampling Factor Values: |
Upgrades (Type of Work): Addition and changes to functions in existing products
New development (Type of Work): Development of new products |
| Subgroups: |
New Development: Development of new products
27 People, 4 Basic Units
– New development
Upgrades: Changes and additions of functionality for existing products
16 People, 3 Basic Units
– Upgrades |