| Sampling Factors: |
Location (Not Relevant: All work is done in Hangzhou, using the same processes for all projects)
Customer (Not Relevant: Projects are set up to use the same process for all customers)
Size (Not Relevant: Projects follow the same process for all projects, using the same tools, based on estimate from customer”s requirements)
Organizational Structure (Not Relevant: All work is done in the Development Department)
Type of Work: All projects are version upgrades of customers” software |
| Sampling Factor Values: |
Upgrades (Type of Work): Version upgrades of customer”s software (e.g., .NET)
Other work (Type of Work): Work other than upgrade work |
| Subgroups: |
Upgrade: Upgrade customer”s software for new versions of .NET
82 People, 12 Basic Units
– Upgrades |