| Sampling Factors: |
Location (Not Relevant: Appraisal is focused on one Location – Hangzhou)
Customer (Not Relevant: Organization is focused on various customers covering multiple domains following same processes)
Size (Not Relevant: All projects are less than 15 FTE and follow a matrix structure)
Organizational Structure (Not Relevant: Organization follows functional organization structure and typical project covers all functions(e.g., Project Management, R&D, Testing, Quality Assurance) and follows common processes)
Type of Work: The appraisal is focused on Voice Quality Assurance and Intelligent Management System |
| Sampling Factor Values: |
Voice Quality Assurance System (Type of Work): The projects are focused on intelligent voice quality assurance for various call center applications using natural language understanding, speech synthesis and voice print analysis
Intelligent Management System (Type of Work): The projects are focused on intelligent text and content management and quality assurance for various customers |
| Subgroups: |
Intelligent Management System: The projects are focused on intelligent text and content management and quality assurance for various customers
17 People, 3 Basic Units
– Intelligent Management System
Voice Quality Assurance System: The projects are focused on intelligent voice quality assurance for various call center applications using natural language understanding, speech synthesis and voice print analysis
42 People, 5 Basic Units
– Voice Quality Assurance System |