| Sampling Factors: |
Location (Not Relevant: The factor is determined as not affected, because all active projects are in Hangzhou.)
Customer (Not Relevant: The factor is determined as not affected, because the OU focuses on the data services domain of Bank customers. The customers of all active projects are banks.)
Size (Not Relevant: The factor is determined as not affected, because all active projects are medium projects. The OU intends to control the project size in medium size for better cost and schedule control.)
Organizational Structure (Not Relevant: The factor is determined as not affected, because, the OU adopts a matrix organization structure. All departments of OU will involve in every project and follow the same process.)
Type of Work (Not Relevant: The factor is determined as not affected, because only the software development works are included in the appraisal.)
Project Types: A).New Development B).Upgrading |
| Sampling Factor Values: |
New Development (Project Types): The projects develop new software systems.
Upgrading (Project Types): The projects upgrade or develop new modules basing on existed software systems. The processes of RD, TS, PI and VER will differ. |
| Subgroups: |
SG 1: New system development projects for bank customers.
13 People, 4 Basic Units
– New Development
SG 2: System upgrading projects for bank customers.
12 People, 3 Basic Units
– Upgrading |