| Sampling Factors: |
Location (Not Relevant: All the work is done in the OU in Haerbin.)
Customer (Not Relevant: There is only one governmental customer type in the OU.)
Size (Not Relevant: The product and project team size is about 18 persons and it does not have impact to the processes, procedures and templates used by the teams during their development.)
Organizational Structure (Not Relevant: The Technical Support Department develops all taxation related MIS application software products.)
Type of Work: There are two work types, All New Development and Maintenance, in the OU, and which both have some different requirements to the procedures and templates used by the development teams respectively. |
| Sampling Factor Values: |
All New Development (Type of Work): The all new development work type has some different requirements to the procedures and templates used by the teams during their development.
Maintenance (Type of Work): The maintenance work type has some different requirements to the procedures and templates used by the teams during their development as well. |
| Subgroups: |
Subgroup A: Work Type-AllNew DEV
57 People, 3 Basic Units
– All New Development
Subgroup B: Work Type-Maintenance
32 People, 2 Basic Units
– Maintenance |