| Sampling Factors: |
Location (Not Relevant: Development is distributed over up to 4 sites, but they all follow the same process defined in Bogotá. Services are delivered only from Bogotá.)
Customer (Not Relevant: For development and maintenance, the same process defined in Bogotá and based on the software factory model is used for BUs in the organizational scope. Likewise, services are provided in accordance with the service delivery process defined in Bogotá independently from customers.)
Size (Not Relevant: Both with respect to the CMMI-DEV and the CMMI-SVC, projects and services use the same development and service delivery processes, respectively, regardless of size. Tailoring is used to accommodate size-driven modifications but the process steps are the same.)
Organizational Structure (Not Relevant: Resources are shared across the OU, both with respect to the CMMI-DEV and the CMMI-SVC, and the same service delivery and development processes are applied throughout.)
Type of Work: The type of work (development and maintenance, and services pertaining to in-house solutions vs. services provided for third-party solutions) performed by the organizational unit has an impact on the way work is performed. |