| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Kuala Lumpur only.)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Most of the customers are government organization.)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. And there are no differences in the way the processes are implemented depending on the size of the project.)
Organizational Structure (Not Relevant: Work is not performed differently based on the organizational structure. All software development work is performed in the Central Monitoring (Project Monitoring & Compliance) Department.)
Type of Work: Work is performed differently based on the type of work, the work could be categorized Software Development & Application Maintenance. The activities of Requirement Development and Technical Solution are different based on the different type of work. |
| Sampling Factor Values: |
Software Development (Type of Work): To develop new application development & system integration, covering requirement analysis, design, development, testing and deployment phases for the public sector.
Application Maintenance (Type of Work): To maintain the existing system in the public sector covers different types of maintenance such as corrective maintenance, adaptive maintenance, preventive maintenance, and perfective maintenance. |
| Subgroups: |
Software Development: To develop new application development & system integration, covering requirement analysis, design, development, testing and deployment phases for the public sector.
119 People, 6 Basic Units
– Software Development
Application Maintenance: To maintain the existing system in the public sector which covers different types of maintenance such as corrective maintenance, adaptive maintenance, preventive maintenance, and perfective maintenance.
47 People, 3 Basic Units
– Application Maintenance |