| Sampling Factors: |
Location (Not Relevant: There is only one service office that locates at the city Zhengzhou, Henan)
Customer (Not Relevant: All customers are in AR industry.)
Size (Not Relevant: All project sizes are small and less than 5 people.)
Organizational Structure (Not Relevant: Technology Center is the sole organization to deliver application implementation service.)
Type of Work: There are two type of projects. One is new development. Another is maintenance development. |
| Sampling Factor Values: |
New Development (Type of Work): Implement software functions for customers based on customer requirements.
Maintenance Development (Type of Work): Customize software functions to meet customer requirements. |
| Subgroups: |
New Development Project: Project collects requirements and implement software for customers all new development.
12 People, 5 Basic Units
– New Development
Maintenance Development Project: Project implements software for customers with existing solution enhancement or customization.
8 People, 4 Basic Units
– Maintenance Development |