| Sampling Factors: |
Location (Not Relevant: Some projects and services are occurring locally, such as at a headquarters location, or are managed by headquarters-based personnel. Others are occurring in the field and are being managed primarily by field personnel. However, this does not have a notable distinguishing effect on process implementation and performance.)
Customer (Not Relevant: Although each customer tends to have its own preferences relating to details such as progress report formats, information, and frequency, the customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)
Size (Not Relevant: This organizational unit has both full and part-time employees, and projects come in various sizes, however this does not have a significant influence or effect on our process implementation and performance.)
Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore, organizational structure does not cause significant variations in the performance of processes.)
Type of Work: Our sample groupings consist of two types of work: IT and Non-IT. Each project is classified by the type of work we perform for our clients. |
| Sampling Factor Values: |
IT (Type of Work): Projects are categorized, implemented, and managed as “IT” projects when they consist of IT-intensive and related work. This may include software, hardware, or both.
Non-IT (Type of Work): Projects are categorized, implemented, and managed as “Non-IT” projects when the products being developed, and services delivered, are not IT-intensive. Such projects include creation and deployment of training material, studies, documents, etc. |
| Subgroups: |
IT: Projects are categorized, implemented, and managed as “IT” projects when they consist of IT-intensive and related work. This may include software, hardware, or both.
17 People, 2 Basic Units
– IT
Non-IT: Projects are categorized, implemented, and managed as “Non-IT” projects when the products being developed, and services delivered, are not IT-intensive. Such projects include creation and deployment of training material, studies, documents, etc.
61 People, 5 Basic Units
– Non-IT |