| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific.)
Customer (Not Relevant: All customers are external to the organization and there is no significant change in process based on customer)
Size (Not Relevant: Projects executed are medium size and the process does not differ to execute this size of projects)
Organizational Structure: Cloud, Digital & Mobile, TC
Type of Work: Development, Implementation, S&S, Upgrade |
| Sampling Factor Values: |
Cloud (Organizational Structure): Cloud
Digital & Mobile (Organizational Structure): Digital & Mobile
TC (Organizational Structure): Technology Convergence
Development (Type of Work): Development
Implementation (Type of Work): Implementation
S&S (Type of Work): Sustenance & Support
Upgrade (Type of Work): Upgrade |
| Subgroups: |
Cloud/S&S: Cloud/S&S
154 People, 7 Basic Units
– Cloud
– S&S
Dig/Dev: Dig/Dev
178 People, 8 Basic Units
– Development
– Digital & Mobile
TC/Imp: TC/Imp
209 People, 9 Basic Units
– TC
– Implementation
TC/Upgrade: TC/Upgrade
30 People, 2 Basic Units
– Upgrade
– TC |