| Sampling Factors: |
Location: One location i.e. Gurugram – This has no bearing on process execution. (This Factor is defined ‘Relevant’ in order to follow the SAS requirement: at least one Factor should be ‘Relevant.’)
Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer in order to ensure consistent outcome in quality and customer experience.)
Size (Not Relevant: Work group/basic unit are of size that ranges from 2 to 3 persons and their complexities are manageable due to the processes are common.)
Organizational Structure (Not Relevant: One division as depicted on an organization chart – This has no bearing on process execution.)
Type of Work (Not Relevant: Type of work includes Implementation Projects. Implementation projects with tasks covering software implementation support such as L1 and L2 technical support. Standard processes defined at organization level are implemented to execute the work.) |
| Sampling Factor Values: |
Location (Location): Gurugram
Location (Location): This is a description to follow the SAS requirement. |
| Subgroups: |
SG1: Implementation projects executed from Gurugram
8 People, 3 Basic Units
– Location |