| Sampling Factors: |
Location (Not Relevant: No effect. Projects and support groups at same location in Southend on Sea)
Customer (Not Relevant: The products are developed as generic items. Currently no customer differentiation occurs.)
Size (Not Relevant: All small sized work and no process differentiation occurs on the basis of size)
Organizational Structure (Not Relevant: All projects are conducted within the one department (Customs and International Trade). There is no impact from organisational structure on project differentiation)
Type of Work: Project and Service functions |
| Sampling Factor Values: |
Project (Type of Work): Projects
Service (Type of Work): Service |
| Subgroups: |
Project: Projects
30 People, 4 Basic Units
– Project
Service: Service
6 People, 2 Basic Units
– Service |