- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All projects are developed in Hong Kong)
Customer (Not Relevant: Internal Customers in HA)
Size (Not Relevant: Size does not affect the process context as all projects follow the organizational standard set of processes.)
Organizational Structure (Not Relevant: All projects are developed under the same organisation structure in the ITsD)
Type of Work: Software Development and System Maintenance
Out-sourced: In-house or Out-sourcedSampling Factor Values: Development (Type of Work): Development Projects
Maintenance (Type of Work): Maintenance Projects
Out-sourced (Out-sourced): Out-sourced projects
In-hourse (Out-sourced): In-house ProjectsSubgroups: In-house Development: In-house Development Projects
28 People, 3 Basic Units
– Development
– In-hourse
Out-sourced Development: Out-sourced Development Projects
17 People, 3 Basic Units
– Out-sourced
– Development
In-house Maintenance: In-house Maintenance Projects
62 People, 5 Basic Units
– Maintenance
– In-hourse
Out-sourced Maintenance: Out-sourced Maintenance Projects
33 People, 6 Basic Units
– Out-sourced
– Maintenance