| Sampling Factors: |
Location (Not Relevant: The organizational unit locates at Fujian province. There is no other service locations delivering software implementation services.)
Customer (Not Relevant: All customers are from medical area. The organization assumes all customers are same group.)
Size (Not Relevant: All projects sizes are below 10 people. The organization assumes all projects are same size.)
Organizational Structure (Not Relevant: There are two departments under the organizational unit. Research & Development Center and Quality Department are working together to deliver software implementation services. The two departments are managed as one team.)
Type of Work: Organizational Unit has two types of work based on the application fields of the products on Maintenance Type Project and New Type Project. This factor has been considered for basic unit/project selection |
| Sampling Factor Values: |
New Product (Type of Work): This Project is new product development. Project deliver application services based on customers requirements. New application is implemented with limited reusable components.
Maintenance Project (Type of Work): This Project is enhance software functions based on existing production solution. Project delivers functional enhancement and requirements change services for customers. Existing production application is maintained to meet customer requirements. |
| Subgroups: |
New Product Projects: This Project is new product development. Project deliver application services based on customers requirements. New application is implemented with limited reusable components.
18 People, 2 Basic Units
– New Product
Maintenance Project: Software is implemented based one existing solutions. Project delivers functional enhancement and requirements change services for customers. Existing production application is maintained to meet customer requirements.
12 People, 2 Basic Units
– Maintenance Project |