| Sampling Factors: |
Location (Not Relevant: No Change in process based on locations)
Customer (Not Relevant: Processes are not different based on customer)
Size (Not Relevant: It is services type of work and no significant difference based on size)
Organizational Structure: Print and PC
Type of Work (Not Relevant: No change based on type of work. It is all service oriented)
Domain: Hardware |
| Sampling Factor Values: |
PC (Organizational Structure): PC
Print (Organizational Structure): Print
Hardware (Domain): Hardware
Dummy (Domain): Dummy |
| Subgroups: |
Print/HW: Print/HW
60 People, 1 Basic Units
– Print
– Hardware
PC/HW: PC/HW
58 People, 1 Basic Units
– Hardware
– PC |