| Sampling Factors: |
Location (Not Relevant: All projects are developed in the same location Chengdu city, so the location doesn”t impact on the work performed in the organizational unit.)
Customer (Not Relevant: Their customers cover many areas including businesses and general users, which doesn’t impact on the work they performed in the organizational unit.)
Size (Not Relevant: The size of all BUs is similar that less than 10 people, which doesn”t lead to the work performed in differences.)
Organizational Structure (Not Relevant: Only one department which is responsible for software development.)
Type of Work: Two types of work that product development and project development, which have different processes on requirements collections, validation, verification etc. |
| Sampling Factor Values: |
Product Development (Type of Work): Develop new communication products and continuously upgrade existing products including release incremental new features and hotfix of existed products.
Project Development (Type of Work): Regarding to specific customer requirements, develop communication software solutions to meet their expectations. |
| Subgroups: |
Product Development: Develop new communication products and continuously upgrade existing products including release incremental new features and hotfix of existed products.
21 People, 3 Basic Units
– Product Development
Project Development: Regarding to specific customer requirements, develop communication software solutions to meet their expectations.
13 People, 2 Basic Units
– Project Development |