| Sampling Factors: |
Location (Not Relevant: OU operates out of a single location.)
Customer (Not Relevant: There are no variations in the processes based on customers)
Size (Not Relevant: There are no variations in the processes or objectives based on project size)
Organizational Structure: Business Units (also sometimes called as Development Center) have goals allocated to them and cascaded to project teams. Hence, relevatn
Type of Work (Not Relevant: OU comprises of a single type of work only) |
| Sampling Factor Values: |
RM (Organizational Structure): Revene Management : Online and Offline Charging and Billing (Revenue Management – RM) Software Customization and Delivery Team for Telco Operators
NGIN (Organizational Structure): NGIN Business Unit (Next Generation Intelligent Network) : It is used to provide value added services to operators and it can integrate different network types
SC (Organizational Structure): SmartCare Business Unit buils software that offers insights into network performance, service quality, and customer experience as well as measurable service data.
LTE (Organizational Structure): LTE Business Unit buils High Quality LTE Software and Solution Development, Joint Innovation and Agile Delivery Team |
| Subgroups: |
RM: RM Business Unit
65 People, 2 Basic Units
– RM
SC: Smartcare Business Unit
26 People, 2 Basic Units
– SC
NGIN: NGIN Business Unit
10 People, 1 Basic Units
– NGIN
LTE: LTE Business Unit
10 People, 1 Basic Units
– LTE |