| Sampling Factors: |
Location (Not Relevant: There is only one service locaiton.)
Customer (Not Relevant: All customers are in medicare industry. No other industry clients.)
Size (Not Relevant: Project scale is not critical consideration for project implementation.)
Organizational Structure (Not Relevant: R&D center is the only department to deliver application development and maintenance services.)
Type of Work: Different product lines will lead to different requirement, design, tests and application scope. Currently there are three product lines: 1. Functional Enhancement:Application enhancement based on client existing production application or application customization. 2. New Implementation:Design and implement application according to customer requirements and expectation. 3. R&D Software:Design and implement product and/or product component according future market demand. |
| Sampling Factor Values: |
Functional Enhancement (Type of Work): Application enhancement based on client existing production application or application customization.
New Implementation (Type of Work): Design and implement application according to customer requirements and expectation.
R&D Software (Type of Work): Design and implement product and/or product component according future market demand. |
| Subgroups: |
R&D Software: Design and implement product and/or product component according future market demand.
13 People, 2 Basic Units
– R&D Software
New Implementation: Design and implement application according to customer requirements and expectation.
9 People, 1 Basic Units
– New Implementation
Functional Enhancement: Application enhancement based on client existing production application or application customization.
8 People, 1 Basic Units
– Functional Enhancement |