| Sampling Factors: |
Location (Not Relevant: There is a single software implementation office located at Jiangsu)
Customer: There are two types of customers. One is external customer from Medicare industry. Second one is research and development software solution for internal project team to deliver software implementation services.
Size (Not Relevant: All are project scale in between 9 to 12 people. Project scale is similar.)
Organizational Structure (Not Relevant: R & D Center is the department to deliver software implementation services.)
Type of Work (Not Relevant: Software implementation services is the single type of work.) |
| Sampling Factor Values: |
Internal Customer (Customer): Project team uses internal developed solution to plan and deliver software implementation services.
External Customer (Customer): Customers are form Medicare industry who ask for software implementation services from the organization. |
| Subgroups: |
External Customer: Project team deliver software implementation services to external medicare industry customers.
21 People, 4 Basic Units
– External Customer
Internal Customer: Research and develop team develops software solutions for project team to deliver software implementation services to external customers.
13 People, 2 Basic Units
– Internal Customer |