| Sampling Factors: |
Location (Not Relevant: Only one location in Changsha)
Customer (Not Relevant: Social Security related institutions)
Size (Not Relevant: Same process for all sizes, no differences in project size)
Organizational Structure (Not Relevant: All projects in same department structure, working according to same process, small to medium OU)
Type of Work: New Development and Upgrade |
| Sampling Factor Values: |
New Development (Type of Work): Newly developed products
Upgrade (Type of Work): Upgrade of existing products |
| Subgroups: |
Upgrade: Upgrade of existing products
10 People, 1 Basic Units
– Upgrade
New Development: New Development
11 People, 1 Basic Units
– New Development |