| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Changsha city only.)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Most of the customers are government organization.)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Most of the projects in the company are small/medium size.)
Organizational Structure (Not Relevant: Work is not performed differently based on the organizational structure. All the R&D activities are conducted in the Technology Development Department.)
Type of Work: Work is performed differently based on the type of the work. Most of the work could be categorized into: 1. New Application Development 2. Maintenance/Upgrade Project |
| Sampling Factor Values: |
New Application Development (Type of Work): To develop a new application based on the customer needs without the reference of existing system
Maintenance/Upgrade Project (Type of Work): To upgrade/optimize the project based on the existing system to add/revise some functions to meet the customer’s new business needs |
| Subgroups: |
New Application Development: To develop a new application based on the customer needs without the reference of existing system
10 People, 2 Basic Units
– New Application Development
Maintenance/Upgrade Project: To upgrade/optimize the project based on the existing system to add/revise some functions to meet the customer’s new business needs
5 People, 1 Basic Units
– Maintenance/Upgrade Project |