| Sampling Factors: |
Location (Not Relevant: All development project teams are in same site.)
Customer (Not Relevant: All project”s customer is unique, HYUNDAI Marine & Fire insurance.)
Size (Not Relevant: Almost same scale projects are conducted.)
Organizational Structure: This OU is composed of 6 centers. Each center use same OSSP and PMS system, each center has their own unique task so, carry out some different project type for each other.
Type of Work (Not Relevant: No difference, work type is a maintenance based on service request.) |
| Sampling Factor Values: |
General Insurance (Organizational Structure): Center for General Insurance
long-term insurance (Organizational Structure): Center for long-term insurance
insurance claim (Organizational Structure): Center for insurance claim
Management support (Organizational Structure): Center for management support
Marketing support (Organizational Structure): Center for marketing support
Channel support (Organizational Structure): Center for channel support |
| Subgroups: |
GIC: subgroup for General Insurance center projects
44 People, 4 Basic Units
– General Insurance
LIC: Subgroup for long-term insurance center projects
41 People, 3 Basic Units
– long-term insurance
IC: subgroup for insurance claim center projects
53 People, 4 Basic Units
– insurance claim
MgtS: subgroup for management support center projects
39 People, 3 Basic Units
– Management support
MktS: subgroup for marketing support center projects
46 People, 4 Basic Units
– Marketing support
ChS: subgroup for channel support center projects
43 People, 3 Basic Units
– Channel support |