| Sampling Factors: |
Location (Not Relevant: Activity is performed in different locations: – Kutxabank: San Sebastian, Derio, Vitoria (1 person) – ONCE: Madrid-Hormigueras, Mérida (Evolutionary and corrective in Proprietary Solution) However, processes and methodology do not depend on the work location.)
Customer: Technical methodologies and management processes depend on customer relationship models and agreements. The Organizational Unit includes services provided to two customers: – Kutxabank – ONCE
Size (Not Relevant: Basic unit size has no effect in the way the activities are performed within each type of work.)
Organizational Structure (Not Relevant: There is a unique organizational structure for the Organizational Unit.)
Type of Work: There are two types of work: – Evolutionary maintenance – Corrective maintenance
Technology: Software development technologies and environments affect methodologies and estimation models within the Organizational Unit. There are two options in each Customer: Kutxabank – Host and No Host and ONCE: Proprietary Solution and SAP |
| Sampling Factor Values: |
Kutxabank (Customer): Services provided to Kutxabank Customer
ONCE (Customer): Services provided to ONCE Customer
Evolutionary (Type of Work): Evolutionary maintenance, including new software develpments, relevant changes
Corrective (Type of Work): Corrective maintenance to solve errors and incidents in software aplications
Host – Kutxabank (Technology): Mainframe environment
No Host – Kutxabank (Technology): Non Mainframe environment
Proprietary Solution – ONCE (Technology): Business Intelligence, Web Enviroment and SOA Architecture
SAP – ONCE (Technology): SAP Environment |
| Subgroups: |
SG1: Evolutionary – Host – Kutxabank
10 People, 171 Basic Units
– Kutxabank
– Evolutionary
– Host – Kutxabank
SG2: Evolutionary – No Host – Kutxabank
14 People, 146 Basic Units
– No Host – Kutxabank
– Evolutionary
– Kutxabank
SG3: Corrective – Host – Kutxabank
2 People, 397 Basic Units
– Kutxabank
– Corrective
– Host – Kutxabank
SG4: Corrective – No Host – Kutxabank
1 People, 209 Basic Units
– No Host – Kutxabank
– Corrective
– Kutxabank
SG5: Evolutionary – Proprietary Solution – ONCE
33 People, 462 Basic Units
– ONCE
– Evolutionary
– Proprietary Solution – ONCE
SG6: Evolutionary – SAP – ONCE
11 People, 206 Basic Units
– SAP – ONCE
– Evolutionary
– ONCE
SG7: Corrective – Proprietary Solution – ONCE
20 People, 1185 Basic Units
– ONCE
– Corrective
– Proprietary Solution – ONCE
SG8: Corrective – SAP – ONCE
13 People, 854 Basic Units
– SAP – ONCE
– Corrective
– ONCE |