| Sampling Factors: |
Location (Not Relevant: Project work is performed at IBM’s SSG headquarters in Herndon, VA and a support site in Germantown, MD with no differences in process implementation)
Customer (Not Relevant: There is currently one project within the SSG organizational unit who performs work for a US government agency organization; therefore the type of customer is not a relevant factor.)
Size (Not Relevant: The organizational unit is currently comprised of one project; size was not determined to be a relevant factor in process implementation.)
Organizational Structure (Not Relevant: Projects in the SSG organizational unit reports to IBM GBS US Public Service senior management with no differences in process implementation based on organizational structure.)
Type of Work (Not Relevant: There is currently one basic unit in scope, performing the same type of work for its customers.)
Single Subgroup: One subgroup has been identified. |