| Sampling Factors: |
Location (Not Relevant: The process followed in the OU projects is not influenced by the location as all projects in OU follow the standard organizational process irrespective from where they are operating. In the present context all projects in the OU are primarily operated from only one location, i.e. McLean, VA, USA)
Customer (Not Relevant: The process followed within is subgroup for all customers is similar (standard organizational process is followed) and is not changing. The customers in each subgroup are similar in nature.)
Size (Not Relevant: All projects in the OU are of small in size and the process followed is similar across all project)
Organizational Structure (Not Relevant: The organization is small and is having a flat structure and the process followed is not influenced by the structure)
Type of Work: The projects in OU are off 2 types (1) Software Development & Maintenance (2) IT Support. The process adopted is slightly different across these 2 types of work |
| Sampling Factor Values: |
DEVP (Type of Work): Software Development and Maintenance
SUPP (Type of Work): IT support through call center |
| Subgroups: |
ICSDEVP: Subgroup consisting of software development and maintenance projects
21 People, 4 Basic Units
– DEVP
ICSSUPP: Subgroup consisting of IT support through call center
25 People, 1 Basic Units
– SUPP |